Course Informationu003cbru003eu003cbru003eThis guide presents the course content and learning activities for learners following the training and assessment method. The course equips learners with the knowledge, skills and attitudes on providing excellence services to the customer at their workplace and to prepare them to attain the WSQ Certification.u003cbru003eu003cbru003eCourse Contentu003cbru003e1. Recognise the impact of one’s professional image and persona on the organisationu003cbru003e2. Project a professional image and persona in accordance with organisation guidelinesu003cbru003e3. Demonstrate effective communication skills when interacting with customers at the workplaceu003cbru003e4. Recognise the diverse range of customers and their needs and expectationsu003cbru003e5. Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customer expectationsu003cbru003e6. Create a positive customer experience by offering customised and personalised service in accordance with organisation guidelinesu003cbru003e7. Escalate feedback on areas of improvement to enhance the customer experience
